AI Raises Liability Concerns in Healthcare Industry

Published on 4.11.25

  The increasing use of artificial intelligence (AI) in healthcare has raised concerns over its impact on employment and decision-making processes. In the context of private health insurance, a series of lawsuits have been filed against companies such as Cigna Corp., alleging that AI-powered tools are being used to improperly deny benefits to patients. A recent case against Cigna was partially allowed to proceed by a California federal judge, highlighting the legal risks associated with using AI in claims denials. This development is significant, as it suggests that insurers may be held accountable for the decisions made by their automated systems. The use of AI in this context has sparked concerns over the potential for bias and errors in decision-making. The increasing reliance on AI in healthcare has significant implications for employment and decision-making processes. As the use of AI continues to grow, it is essential that companies understand the potential risks and consequences associated with its implementation, particularly in claims denials and benefit determinations.

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