Zoom's agentic AI technology is being used in the public sector to remove friction and unlock capacity, particularly in roles like community health visits and social work where professionals spend a significant amount of time on documentation. The AI can automate report writing, summarize meeting key points, analyze documents, create campaign briefs, and draft policy documents, giving trained professionals more time to focus on supporting people. With the right permissions, agentic AI can also book meetings and understand schedules. Implementation is crucial for public trust, requiring transparency, inclusivity, and a focus on solving real-world problems, with standards for privacy, bias mitigation, and accountability.